by Paula Dieli | Oct 7, 2020 | Communication, PMO, Program Management, Program Manager, Stakeholder Management
“I don’t like being disappointed, but I really hate being surprised” said Bill Finch, then Engineering manager at HP. I was a new product manager, in only my second job out of college, and was meeting with him to update him on the team’s progress. The news wasn’t...
by Paula Dieli | Sep 8, 2020 | Enabling Excellence, PMO, Program Management, Program Manager, Teamworkmakesthedreamwork
Program management is about enabling others to do the things they’re good at to achieve program success. As program manager, you definitely shouldn’t be doing the work yourself, even “just this once” to get things over the line. It’s critical that the business hold up...
by Paula Dieli | Aug 25, 2020 | Continuous Learning, Onboarding, PMO, Program Management, Program Manager
If you’re one of the lucky ones, when you joined your company as a program manager, you went through several weeks of onboarding. There you learned a variety of things ranging from your company’s program management methodology to what tools were at your disposal and...
by Paula Dieli | Aug 11, 2020 | PMO, Program Management, Program Manager, Soft Skills, Zendesk
One of my program management leads commented to me this week that she was explaining to her engineer husband how program management is an art rather than a science. I couldn’t agree more! Of course being skilled at creating a good schedule and writing clear status...
by Paula Dieli | Jul 29, 2020 | PMO, Program Management, Program Manager
Every member of a team has a specific role to play. They’re assigned that role because, well, it’s their job, but also because that’s what they’re good at! If program managers ensure everyone is playing the right role, and doing it well, there’s a better chance the...
by Paula Dieli | Jul 8, 2020 | Okr, PMO, Program Management, Program Manager, Zendesk
Summer is the time for road trips — even this summer, although they’ll likely be shorter, in an RV, and will involve lots of disinfecting wipes. When you decide to take a trip, you get your family members aligned on the purpose of the trip and what will make it a...
