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Get on Track by Paula Dieli
An art, not a science

An art, not a science

by Paula Dieli | Aug 11, 2020 | PMO, Program Management, Program Manager, Soft Skills, Zendesk

One of my program management leads commented to me this week that she was explaining to her engineer husband how program management is an art rather than a science. I couldn’t agree more! Of course being skilled at creating a good schedule and writing clear status...
What summer vacation has to do with OKRs

What summer vacation has to do with OKRs

by Paula Dieli | Jul 8, 2020 | Okr, PMO, Program Management, Program Manager, Zendesk

Summer is the time for road trips — even this summer, although they’ll likely be shorter, in an RV, and will involve lots of disinfecting wipes. When you decide to take a trip, you get your family members aligned on the purpose of the trip and what will make it a...
Less is more

Less is more

by Paula Dieli | Jun 23, 2020 | Less is More, Marie Kondo, PMO, Program Management, Program Manager, Zendesk

I’ve never been a big process person. I know that sounds strange, given that I’m a program manager and often we’re the ones in the position of putting processes in place to make things run better. But when I started the Program Management Office at Zendesk, where I...
Variety is the spice of life

Variety is the spice of life

by Paula Dieli | May 26, 2020 | Business Resilience, PMO, Program Management, Program Manager, Zendesk

Program managers are a funny bunch. I can say that because I’m one of them. We’re generally Type-A people who like to be busy. We don’t mind a break now and then, but once the break is over, we’re quickly back in the game! I’ve gotten the request more than once to...

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Recent Posts

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Categories

  • Alignment
  • Best Practices
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  • Collaboration
  • Communication
  • Continuous Learning
  • Effective Meetings
  • Enabling Excellence
  • Experience
  • Giving Back
  • Impact
  • Less is More
  • Lower the Bar
  • Marie Kondo
  • Navigating Change
  • Navigating Uncertainty
  • Okr
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  • Program Management
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  • Risk Management
  • Self Care
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