by Paula Dieli | Aug 25, 2020 | Continuous Learning, Onboarding, PMO, Program Management, Program Manager
If you’re one of the lucky ones, when you joined your company as a program manager, you went through several weeks of onboarding. There you learned a variety of things ranging from your company’s program management methodology to what tools were at your disposal and...
by Paula Dieli | Aug 11, 2020 | PMO, Program Management, Program Manager, Soft Skills, Zendesk
One of my program management leads commented to me this week that she was explaining to her engineer husband how program management is an art rather than a science. I couldn’t agree more! Of course being skilled at creating a good schedule and writing clear status...
by Paula Dieli | Jul 29, 2020 | PMO, Program Management, Program Manager
Every member of a team has a specific role to play. They’re assigned that role because, well, it’s their job, but also because that’s what they’re good at! If program managers ensure everyone is playing the right role, and doing it well, there’s a better chance the...
by Paula Dieli | Jul 8, 2020 | Okr, PMO, Program Management, Program Manager, Zendesk
Summer is the time for road trips — even this summer, although they’ll likely be shorter, in an RV, and will involve lots of disinfecting wipes. When you decide to take a trip, you get your family members aligned on the purpose of the trip and what will make it a...
by Paula Dieli | Jun 23, 2020 | Less is More, Marie Kondo, PMO, Program Management, Program Manager, Zendesk
I’ve never been a big process person. I know that sounds strange, given that I’m a program manager and often we’re the ones in the position of putting processes in place to make things run better. But when I started the Program Management Office at Zendesk, where I...
